Travel, Treats, Tips, & Traditions

Guest Assistance Card becomes Disability Access Service Card : Disneyland Resort & Disney World

Posted on: by Kate


I received an email today with an update of the Guest Assistance Card program at Disneyland Resort as well as Disney World.  Effective October 9, 2013 guest with disabilities will be able to use what is called a “Disability Access Service Card”, this is replacing the Guest Assistance Card that is in current use.  I am sure hearing of any change can be frustrating, and I do not have all the information, I simply wanted to share the news that I was given for those who are considering a trip to a Disney Park and have a family member that has a disability that makes a line wait difficult or intolerable.  It appears from what I have read, and from what I am sharing here in the FAQs that guests with a Disability Access Service Card will not need to wait in a line, but they will get something like a Fast Pass that will hold their space in line.

Our family doesn’t have any personal experience with the Guest Assistance Card, but I know it has been truly the only way many of our friends were able to experience Disneyland with their children that have disabilities.  I would love to hear your thoughts in the comments section below.

Frequently Asked Questions:

How will the new Disney program work?
The Disability Access Service Card will offer Guests a return time for an attraction based on the current wait time. Guest Assistance Cards will continue to be in effect until Oct. 9. We look forward to sharing more information as we get closer to implementation.


Did Disney receive assistance in developing the Disability Access Service Card?
Yes, Disney is engaging disability groups, and Autism Speaks was instrumental in providing feedback as we developed this new process.


Why is Disney making these changes?
Given the increasing volume of requests Disney receives for special access to our attractions, we are changing our process beginning Oct. 9 so that it creates a more consistent experience for all our Guests while providing accommodations for Guests with disabilities.


Who will be eligible for a Disability Access Service Card?
Our goal is to accommodate Guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities).


Will Guests on wish trips also use Disability Access Service Cards?
No. Guests who are visiting through wish-granting organizations will have access through a separate program.


What should Guests do if they have concerns? 
Guests should contact Guest Relations to discuss their assistance needs.


Please remember I am only the messenger.  Also that I think it is fair to say Disney has always gone above and beyond in the past to make Disneyland and all Disney Parks something that everyone can enjoy – and I am sure we will see the extension of that here, remember we do not have all the information yet – although there is quite a bit of speculation.  I am sure much thought and careful consideration was put into this new program.  I have linked the Disability Access Service Card landing page above for folks to click for updates if interested – I do hope it works out for everyone and I thought it was important for those planning a trip to Disney after October 8th to check it out.

Until Next Time ~ Kate
Comments: 3 Responses
  1. Michelle says:

    I think it’s just so terrible that guests abusing a privilege have ruined it for those who need it. Call it whatever. It’s a glorified fast pass.

    • Kate says:

      It is really sad that so many abused the system before – it will be interesting to see how it plays out – I really hope they can find something that really works for families with children who truly cannot stand in a line but also keeps those who exploit the current system out. It was sad to give news of the change, I know it is upsetting to many. It hasn’t happened yet and I am sure they will take guest’s concerns into consideration.

  2. […] wrote over at Catching Up With Kate about how I got an email about Guest Assistance Card at Disneyland and Disney World Changes and I had no idea how hot a topic this would be.  I thought spreading the word about the changes […]

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